FlexiLife.pro Ltd ("FlexiLife", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website flexilife.pro and our services. Please read it carefully. If you have any questions, contact us at info@flexilife.pro.
1. Who We Are
FlexiLife.pro Ltd is the data controller responsible for your personal data.
- Company name: FlexiLife.pro Ltd
- Registered office: Office 24, 40 Bank Street, Canary Wharf, London E14 5NR, United Kingdom
- Email: info@flexilife.pro
- Phone: +44 20 7946 2837
We are registered under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect the following categories of personal data:
2.1 Data you provide directly
- Account information: name, email address, password (hashed), profile photo.
- Billing information: billing address, payment method details (processed securely via Stripe — we do not store card numbers).
- Communications: messages sent to us via contact forms, email, or support tickets.
- Course progress: lesson completions, quiz results, notes, and certificates.
- Newsletter subscription: email address and subscription preferences.
2.2 Data collected automatically
- Usage data: pages visited, time spent on pages, referral URLs, clicks, and search queries.
- Device & technical data: IP address, browser type and version, operating system, device identifiers.
- Cookies & similar technologies: see our Cookie Policy for full details.
2.3 Data from third parties
- If you register or sign in using a third-party service (e.g. Google or Apple), we receive basic profile information such as your name and email.
- Analytics providers (e.g. Google Analytics) may share aggregated data about how users find and use our site.
3. How We Use Your Data
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Providing and managing your account and course access | Performance of a contract |
| Processing payments and managing subscriptions | Performance of a contract |
| Sending transactional emails (receipts, password resets) | Performance of a contract |
| Sending marketing emails and newsletters | Consent (you may opt out at any time) |
| Improving our platform and services | Legitimate interests |
| Analysing usage and behaviour (analytics) | Consent (cookie consent) / Legitimate interests |
| Fraud prevention and security | Legitimate interests / Legal obligation |
| Complying with legal obligations | Legal obligation |
5. International Transfers
Some of our third-party service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO), or other lawful transfer mechanisms.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:
- Account data: retained for the duration of your account plus up to 3 years after closure (for legal and tax purposes).
- Billing records: retained for 7 years as required by UK tax law.
- Marketing data: retained until you unsubscribe or request deletion.
- Contact form data: retained for up to 12 months after your enquiry is resolved.
7. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
- Right of access: request a copy of the data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure: request deletion of your data ("right to be forgotten").
- Right to restriction: ask us to restrict processing of your data in certain circumstances.
- Right to data portability: receive your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please email info@flexilife.pro. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:
- Encrypted data transmission (TLS/HTTPS) across all pages.
- Password hashing using industry-standard algorithms.
- Regular security reviews and vulnerability assessments.
- Restricted access to personal data on a need-to-know basis.
However, no internet transmission is 100% secure. If you suspect a security breach, please contact us immediately.
10. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@flexilife.pro
- Phone: +44 20 7946 2837
- Post: Data Protection Officer, FlexiLife.pro Ltd, Office 24, 40 Bank Street, Canary Wharf, London E14 5NR, UK